Refund policy

Last Updated: January 29, 2026

At Bottle Bites, every order is prepared and packed with care, hygiene, and love. Since our dry fruit bites are food items and we are currently delivering orders on a Cash on Delivery (COD) basis during our pre-launch, we have a few simple guidelines to keep things fair for everyone.

By placing an order, you agree to the policy below.

Returns

Because our products are fresh and perishable, we’re unable to accept returns once an order has been delivered. This helps us maintain quality and food safety for all our customers.

When Can You Get a Refund or Replacement?

We’re happy to help if something genuinely goes wrong. Refunds or replacements may be offered if:

  • You received the wrong product

  • The product arrived damaged

  • The package looked opened or tampered with at the time of delivery

How to Reach Us

If you face any of the above issues:

  • Please contact us within 2 to 3 days of delivery

  • Share clear photos or a short video of the product and packaging

  • Our team will review the issue and get back to you

Once verified, we’ll either:

  • Send you a replacement, or

  • Process a refund via UPI or bank transfer (since the order was COD)

What We Can’t Offer Refunds For

We won’t be able to provide refunds or replacements if:

  • You change your mind after delivery

  • Delivery fails due to an incorrect address or phone number

  • The order is refused at delivery without a genuine reason

  • There are small natural differences in dry fruits (size, color, shape)

About COD Orders

Refusing COD orders without a valid reason may affect future COD availability.

This helps us reduce food waste and continue serving our customers better.

Contact Us

If you need help, please share:

  • Your Order ID

  • Registered phone number

  • A brief description of the issue

  • Photos or videos (if applicable)

📧 Email: care@bottlebites.in